Support with Timeout

npm install @botmesh/core @botmesh/baileys

// bot.js
import {
  Bot, ConversationCancelled, ConversationTimeout, defineBot, isMainModule, slashCommandsPlugin,
} from '@botmesh/core'
import { BaileysProvider } from '@botmesh/baileys'

const createBot = defineBot((provider) => {
  const bot = new Bot({ provider })
  bot.plug(slashCommandsPlugin)
  let nextTicket = 1001

  // Starts when the user sends "support"
  bot.conversation('support', async (c, ctx) => {
    try {
      await ctx.reply('🛠️ *Technical support*\nDescribe your issue in one sentence (you have 2 minutes):')
      const issue = await c.waitText({
        timeout: '2m',
        validate: (text) => (text.length >= 10 ? true : '✏️ Please give a bit more detail.'),
      })
      const priority = await c.choose('How urgent is it?', {
        high: 'Urgent 🔴',
        medium: 'Today 🟡',
        low: 'No rush 🟢',
      }, { timeout: '2m' })
      await ctx.reply(`🎫 Ticket #${nextTicket++} opened ("${issue}", priority: ${priority}). We will contact you soon.`)
    } catch (err) {
      if (err instanceof ConversationTimeout) await ctx.reply('⏰ Support session expired. Send "support" to start again.')
      else if (err instanceof ConversationCancelled) await ctx.reply('🗑️ Draft ticket discarded.')
      else throw err
    }
  })

  bot.onMessage((ctx) => ctx.reply('Send "support" to open a ticket.'))

  return bot
})

export default createBot

// `node bot.js` connects to WhatsApp; `npx botmesh dev bot.js` skips this block
if (isMainModule(import.meta)) {
  const bot = await createBot(new BaileysProvider({ session: 'support-bot' }))
  bot.on('ready', () => console.log('✅ Connected. Send "support" from another phone.'))
  await bot.start()
}

user › support
bot › 🛠️ *Technical support*
      Describe your issue in one sentence (you have 2 minutes):
user › broken
bot › ✏️ Please give a bit more detail.
user › My router reboots every hour
bot › How urgent is it?

      1) Urgent 🔴
      2) Today 🟡
      3) No rush 🟢
user › 1
bot › 🎫 Ticket #1001 opened ("My router reboots every hour", priority: high). We will contact you soon.
user › support
bot › 🛠️ *Technical support*
      Describe your issue in one sentence (you have 2 minutes):
user › /cancel
bot › ✅ Conversation cancelled.
bot › 🗑️ Draft ticket discarded.